1.

 How do I submit a request to have maintenance repairs in my home?

Forest City has hired a single maintenance company to provide preventive maintenance, corrective maintenance (service calls) and change-of-occupancy maintenance. That company is responsible to the Property Managers for the quality and promptness of service provided. A request for maintenance (service call) may be submitted by any of the following ways:

By telephone to the 24-hour Work Order Desk (1-888-693-4570)
By personal visit to your Community Coordinator
By email to your Area Property Management Office

The maintenance team will respond to requests within the following times:

Emergency—Response within 15-60 minutes, work complete in a day
Critical A—Response within four hours, complete in a day
Critical B—Response within eight hours, complete in a day
Urgent—Response within 24 hours, complete within three working days
Routine—Response within 24 hours, complete within five working days

Some examples of each:

Emergency: Life-threatening—gas leak, fire, electrical shocks/sparks
Critical A: Critical habitability/sanitation issue—no water, toilet stoppage, refrigerator out, heating out
Critical B: Serious habitability/sanitation issue—no hot water, window broken, stove inoperable, smoke detector not working
Urgent: Habitability issue—garbage disposal out, window cracked, garage door inoperable, dishwasher inoperable
Routine—dripping faucet, stove burner inoperable, screens torn

Life threatening emergencies should be directed to 911.

[top]

2.

What pets are we allowed having in our homes?

Dogs and cats are permitted only upon prior written consent of the Owner. Dogs generally will not be allowed in those homes that are located on the second floor above another home. Residents who have cats and/or dogs must sign a Pet Addendum and observe all applicable laws. Pets not permitted include Sylvan animals (animals found in the woods or groves such as skunks, rats, raccoons, ferrets, rabbits, and rodents). Wolf hybrids are not permitted in any community. Additionally, barnyard animals such as pigs, chickens and other poultry; exotic animals such as pot-bellied pigs, monkeys, reptiles, arachnids and amphibians will not be permitted in the housing community. Animals prohibited under federal, state and local law, are not permitted. In addition, local municipalities may have additional restrictions regarding certain dog breeds. For example, the City of Oak Harbor has additional regulations for full or mixed breeds of the American Pit bull terrier, Staffordshire bull terrier, and the American Staffordshire terrier. These dogs are required to be kept in a proper enclosure unless the dog is muzzled or restrained by a substantial chain or leash and is under the control of a person over the age of eighteen (18). Approved Pets are permitted subject to completion of a Pet Addendum and an annual update.

The pet limit per household is two dogs or cats (i.e., 2 dogs or 2 cats or 1 dog and 1 cat). A reasonable number (as determined by NMO) of other pets may be permitted. The determination of reasonableness of the number of birds, fish, and cold-blooded animals authorized is at the sole discretion of the General Manager, whose decision will be final.


[top]

3.

Will I need to maintain my lawn?

Forest City is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Forest City. If you have a fenced- in backyard, this will be the only area that you will be responsible to maintain.

Residents are required keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Homes that do not keep their yards free of toys, trash, abandoned items or debris will not be mowed.

If you desire to maintain your own lawn, please visit the neighborhood office to complete form.

[top]

4.

How do I submit a request to install items in and around my home?

You must submit a written request at your Neighborhood Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.

Changes that require written permission include, but are not limited to, interior paint changes using standard colors, installing insured satellite dishes that are not secured to any part of the home, fence installation, and air conditioners.

Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, trampolines, above ground pools larger than 12 inches, and tree swings.

[top]

5.

How do I report neighborhood issues?

Your Neighborhood Office is open Monday through Friday, 0800 – 1700 to assist with any need. You may call or visit to discuss any concerns. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights and sprinklers, stray cats and dogs, noise violations, etc. Forest City wants to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.

[top]

6.

How do I request permission to have out of town guests in our home?

Guests and guest vehicles must be registered with the Neighborhood Management Office if staying longer than 30 days. Please notify the Neighborhood Management Office in writing prior to your guest's visit.

Written approval is required for all guests staying over 30 days.

[top]

7.

Do I need to notify Forest City when I will be away from my home for more than 48 hours?

Residents who will be away from their homes more than fourteen (14) days must notify the Neighborhood Management Office. The resident should leave an emergency contact number with Management in case of emergencies.

[top]

8.

Do I need to report changes that would affect my housing status?

Changes in pay, number of dependents, duty location, etc. must be reported to the Neighborhood Management Offices within fourteen (14) days. All information regarding your residence needs to remain current in the Neighborhood Management Office including phone numbers, automobile registration, pet information and emergency contacts.

[top]

9.

How do I make a suggestion to Forest City?

Forest City encourages and welcomes resident communication. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to.

Several avenues for resident feedback, suggestions and comments have been provided. Specifically, all homes are issued comment cards following service requests, all potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly surveys are conducted via third-party with 100% of the residents.

[top]